FREE BONUS CD
Contains a PowerPoint file with slides of all tables, graphs, and charts in the report...makes it easy to include our survey data in your own presentations.

Digital Screenmedia Association Members Save: 20%
A discount code is required to get the member price. If you are a member and have not received your discount code, please contact Diana Sexson at dianas@digitalscreenmedia.org or 1-866-240-1318 x112 (outside US or Canada call 502-241-1318).

Not a member? Join now!

SPECIAL REPORT
Self-Service Survey:
Customer Perspectives on Self-Service Technology

This all-new exclusive report includes:

• Survey results from over 500 consumers
• Expert commentary and analysis
• More than 35 charts and graphs
• Bonus CD - Includes all charts and graphs in PowerPoint format

This special report lets you into the minds of consumers to discover how they really feel about kiosks, self-checkout and other types of self-service. Find out what works, what doesn’t, and what makes the difference between a device that helps your business and one that just gathers dust.

These are just some of the questions answered in this exclusive report:

• What do consumers want most from any service experience?
• What percentage of consumers prefer self-service over full-service?
• How much do age and gender affect consumer attitudes toward self-service?
• Do tech savvy consumers really use self-service devices more often?
• What factors lead consumers to choose self-service over full-service?
• What factors lead consumers to choose full-service over self-service?
• What self-service devices do consumers use most and which do they use least?
• Are consumers satisfied with their self-service experiences?

With in-depth analysis by James Bickers, editor of Self-Service World magazine, and commentary from several of the self-service industry's foremost experts, you don't want to miss this report!