FREE BONUS CD Contains a PowerPoint file with slides of all tables, graphs, and charts in the report...makes it easy to include our survey data in your own presentations.
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SPECIAL REPORT Self-Service Survey: Customer Perspectives on Self-Service Technology
This all-new exclusive report includes:
Survey results from over 500 consumers
Expert commentary and analysis
More than 35 charts and graphs
Bonus CD - Includes all charts and graphs in PowerPoint format
This special report lets you into the minds of consumers to discover how they really feel about kiosks, self-checkout and other types of self-service. Find out what works, what doesn’t, and what makes the difference between a device that helps your business and one that just gathers dust.
These are just some of the questions answered in this exclusive report:
What do consumers want most from any service experience?
What percentage of consumers prefer self-service over full-service?
How much do age and gender affect consumer attitudes toward self-service?
Do tech savvy consumers really use self-service devices more often?
What factors lead consumers to choose self-service over full-service?
What factors lead consumers to choose full-service over self-service?
What self-service devices do consumers use most and which do they use least?
Are consumers satisfied with their self-service experiences?
With in-depth analysis by James Bickers, editor of Self-Service World magazine, and commentary from several of the self-service industry's foremost experts, you don't want to miss this report!
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